Phone numbers
Search, buy, and assign a phone number. One number powers both SMS and voice.
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One phone number is the foundation for two channels. SMS and Voice both run on a single number you get inside AnyBot. You don't bring your own Twilio account, and you don't set anything up twice. Search for a number, get it (free or paid), and assign it to an agent; that one action lights up texting and calling together.
Before you start
Getting and assigning numbers is an owner/admin action. You need permission to manage integrations in the space. Availability and pricing come from the underlying telephony provider (Twilio), and paid numbers are billed through Stripe, so both must be configured for your workspace.
The lifecycle
Search available → Get the number (free or paid) → Assign to an agent → (later) Release
1. Search
Open the Phone Numbers area and search by country (required). Narrow it by type (local, mobile, or toll-free) and by area code or the digits the number should contain. AnyBot returns matching numbers with their capabilities.
2. Get the number
- Free numbers are acquired instantly, no payment step.
- Paid numbers open a Stripe checkout for a recurring monthly subscription. The amount is resolved from the provider, not set by you; once payment succeeds the number is provisioned automatically.
We don't publish per-number prices here. The exact amount is shown at checkout.
3. Assign to an agent
Assign the number to one agent. That single action installs the Phone & SMS integration, which powers both the SMS and voice channels for that agent, one addon, one number, two channels. A number can be assigned to one agent at a time; unassign it first if you want to move it.
4. Release
Releasing a number unassigns it, gives it back to the provider, and stops its monthly charge. This is permanent. The number is not held for you.
Number states
| State | Meaning |
|---|---|
| Active | Provisioned and routing SMS and calls. |
| Suspended | A monthly renewal failed; routing pauses until payment recovers, then it reactivates automatically. |
| Released | Given back to the provider (by you, or after a canceled subscription). Gone for good. |
Good to know
- One number, both channels. The same number handles texting and calling. See SMS and Voice.
- Voice is English-only today.
- Logs stay with the number. Every SMS and every call is logged against the number, with delivery status and call transcripts.
FAQ
Do I need my own Twilio account? No, search and get a number inside AnyBot; free numbers are available instantly.
Can one number serve two agents? No, a number is assigned to a single agent at a time. Unassign it to reassign.
Is a paid number a one-time cost? No. It's a recurring monthly subscription, and canceling releases the number.
Next
- SMS: texting and MMS on your number
- Voice: the agent answers calls
- Channel settings: auto-reply, hours, and rate limits
- Channels overview: all 8 channels