Channel
An agent in your team's rooms
Mention it in an internal chat room and it answers there, the same agent, the same knowledge, without opening another tab.
- Rooms inside your space
- Answers when mentioned
- Same agent, same knowledge
- Amira@Ada what's our refund policy for annual plans?
- AdaAppAnnual plans can be refunded in full within 14 days of purchase. After that, the remaining months are credited to the account.
- LeoPerfect, sending that to the customer now.
In short
Team Chat puts your agent inside the rooms your team already talks in. Mention it and it replies in the thread, drawing on the same knowledge base and the same tools your customer-facing agents use. It only speaks when mentioned, so a busy room stays a room for people. Nothing external is connected. The rooms are part of your space.
Use cases
What teams use it for
Team Chat rooms live inside your AnyBot space. Mention the agent and it answers there, with everything it already knows.
@Ada do we offer discounts for nonprofits?
Policy and product answers
Sales and support check policies, prices and product details without leaving the room.
@Ada where do I find the brand guidelines?
Onboarding new people
New colleagues ask the questions they'd hesitate to ask a person, and get the same answers customers do.
@Ada what did we tell customers about the new pricing?
One agent for customers and team
Point the agent that already answers customers at a room, so internal answers match external ones.
On this channel
What it does in a room
Answers when mentioned
It replies to @mentions and stays quiet otherwise, so it never talks over a conversation between people.
Your knowledge, internally
The same knowledge base your customer-facing agents use, answering questions your team would otherwise go looking for.
Rooms inside your space
No external workspace to connect and no third party in the middle.
The same agents you already built
Point an existing agent at a room rather than configuring a separate internal one.
Setup
How to set it up
Nothing to authorise, Team Chat rooms are part of your space.
Add Team Chat
No account to link and no credentials to paste.
Choose the agent
Pick which agent answers, and it uses the knowledge and tools it already has.
Mention it
In a room, mention the agent and it answers in the thread.
Inbox and handoff
Every conversation in one inbox, and you can always step in
Messages from Team Chat land in the same inbox as every other channel you connect. The agent answers, and your team watches, joins and takes over whenever it wants.
- Take over any conversation with one click, and hand it back when you're done.
- Mute the AI for a single contact while the agent keeps answering everyone else.
- Per-channel auto-reply, an optional greeting, business hours with an out-of-hours message, and a reply rate limit.
Team Chat
Frequently asked
Does it read everything in the room?
It answers when it's mentioned. It isn't there to monitor a conversation between colleagues.
Is this Slack?
No. These rooms are inside AnyBot. Slack is a separate channel you can also connect.
Can I use the same agent for customers and my team?
Yes, and most people do. It's the same agent and the same knowledge, answering in a different place.
Who can see the conversation?
The people in the room. Team Chat rooms are part of your AnyBot space, with no outside workspace involved.
Does it need its own setup?
No. You choose an existing agent and it answers with the knowledge and tools it already has.
Related pages
One agent, every channel
The same agent, with the same knowledge, answers on every channel you connect. Pick the next one.
- WhatsAppYour agent on your WhatsApp number: text, media, voice notes and groups.
- InstagramOne secure Instagram sign-in, no Facebook Page hop. Answers DMs and story mentions.
- TelegramPaste a Bot Token from @BotFather. Works in groups with @mentions; photos, voice and documents.
- SlackConnect your Slack app (bot token + signing secret + Event Subscriptions). Replies to DMs and @mentions.
- EmailGmail in one sign-in, or any IMAP/SMTP mailbox, settings auto-filled for common providers.
- SMSBuy a number inside AnyBot (free numbers instantly). One number does both texts and calls.
- VoiceThe AI answers the phone, hears the caller, replies out loud, keeps talking, and logs a transcript.
- Web ChatA zero-setup embeddable widget for your site, brandable, with live streamed replies.
Put your AI agent on Team Chat
Start free and connect your first channel in minutes, cancel anytime.