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Acceptable Use Policy

Version 1.1 · Published October 9, 2026

Acceptable Use Policy

Version 1.1 · in force from 09 October 2026. Previous version: 1.0, which this policy replaces in full.

This Acceptable Use Policy ("AUP") governs your use of the AnyBot platform. Violation of this policy may result in suspension or termination of your account.

1. Permitted Use

The Platform is designed for:

  • Creating and managing AI-powered chatbots for legitimate business purposes
  • Automating customer support, sales, and engagement
  • Building knowledge bases and training AI assistants
  • Managing multi-channel communications

2. Prohibited Content

You must not use the Platform to create, distribute, or facilitate:

  • Illegal content: anything that violates applicable laws or regulations
  • Harmful content: malware, phishing attempts, or deceptive schemes
  • Hateful content: content promoting discrimination, violence, or harassment based on race, gender, religion, sexual orientation, disability, or other protected characteristics
  • Adult content: sexually explicit material or services
  • Misleading content: impersonation, misinformation, or deceptive practices
  • Regulated content: unauthorized medical, legal, or financial advice without proper disclaimers

3. Prohibited Activities

You must not:

  • Spam: send unsolicited bulk messages or use bots for spam distribution
  • Scraping: systematically extract data from the Platform or connected services
  • Abuse: exploit the Platform's resources (compute, storage, API calls) beyond reasonable use
  • Circumvention: bypass usage limits, authentication, or security measures
  • Interference: disrupt the Platform or other users' experience
  • Unauthorized access: access accounts, data, or systems without permission

4. AI-Specific Guidelines

When building and deploying AI bots:

  • Transparency: clearly identify bots as AI-powered; do not impersonate humans
  • Accuracy: ensure bots provide accurate information; include disclaimers where appropriate
  • Consent: obtain proper consent before collecting personal data through bots
  • Oversight: regularly review bot conversations and responses for quality and compliance
  • Escalation: provide a way for end-users to reach a human agent

5. Messaging Compliance

When using messaging integrations:

  • Comply with WhatsApp Business Policy, Meta Platform Terms, and other channel-specific rules
  • Obtain opt-in consent before sending marketing messages
  • Honor opt-out requests promptly
  • Include business identification in automated messages
  • Respect messaging frequency limits

6. Enforcement

We may take the following actions for AUP violations:

  1. Warning: notification of the violation with a request to remedy
  2. Suspension: temporary restriction of Platform access
  3. Termination: permanent account closure for severe or repeated violations

We reserve the right to report illegal activities to law enforcement.

7. Reporting Violations

To report an AUP violation, contact [email protected] with details of the issue.

8. Contact

For questions about this policy: [email protected]