Channel
Your AI agent over SMS
Get a phone number inside AnyBot, free numbers are available instantly, and your agent texts back, pictures included. The same number also answers calls.
- A phone number for your agent
- SMS and MMS
- Same number for calls
- Hi, what time do you open on Saturdays?
- Hi! On Saturdays we're open 9:00 to 13:00. For anything urgent outside those hours, call the emergency line on our website.
- Is this kind of swelling normal after a filling?
- Some sensitivity is common for a few days, but swelling should be checked by a dentist. Please call us during opening hours so we can see you.
In short
Text-enable your AI agent with a phone number you get inside AnyBot, no separate Twilio account, and free numbers are available instantly. Your agent then answers SMS and MMS (picture) messages, fully logged. The same number powers both SMS and voice calls, so one setup gives you texting and calling.
Use cases
What businesses use it for over SMS
Text messages reach everyone, with no app to install. With its own number, the agent answers texts, pictures included.
Are you open on bank holidays?
Answer texts from any phone
Customers text a regular number and the agent replies with the details they asked for.
[Picture] Which filter fits this model?
Understand pictures
MMS pictures arrive with the message, so customers can show what they mean.
Can I just call you instead?
One number for texts and calls
The same number can also answer phone calls, so customers only need one.
On this channel
What your agent does over SMS
SMS & MMS
Two-way texting, including picture messages (MMS).
One number, texts + calls
The same number also answers phone calls, set it up once, get both.
Full logs
Every message is logged with its send-from number and delivery status.
One shared inbox
Every message lands in the same unified inbox. AI replies live, your team can take over on any conversation and mute the AI per contact.
Auto-reply controls
Per-channel auto-reply, an optional greeting, business hours with an out-of-hours message, and a reply rate limit, all in settings.
Setup
Get a number, and go
Search for a number
In Phone Numbers, search by country or area code, free numbers are available instantly, or buy one.
Assign it to your agent
Pick the number for your agent. That one number covers both SMS and voice.
Start texting
Your agent answers incoming texts right away, all in the shared inbox.
Inbox and handoff
Every conversation in one inbox, and you can always step in
Messages from SMS land in the same inbox as every other channel you connect. The agent answers, and your team watches, joins and takes over whenever it wants.
- Take over any conversation with one click, and hand it back when you're done.
- Mute the AI for a single contact while the agent keeps answering everyone else.
- Per-channel auto-reply, an optional greeting, business hours with an out-of-hours message, and a reply rate limit.
SMS
Frequently asked
Do I need my own Twilio account?
No. You get a number inside AnyBot, free numbers are available instantly, or you can buy one.
Is it one number for texts and calls?
Yes, the same number does both SMS and voice.
Does it send pictures?
Yes, MMS picture messages are supported.
Can my team step in?
Yes. Every conversation lands in the shared inbox, where anyone on your team can take over, reply themselves and mute the AI for that contact.
Related pages
One agent, every channel
The same agent, with the same knowledge, answers on every channel you connect. Pick the next one.
- WhatsAppYour agent on your WhatsApp number: text, media, voice notes and groups.
- InstagramOne secure Instagram sign-in, no Facebook Page hop. Answers DMs and story mentions.
- TelegramPaste a Bot Token from @BotFather. Works in groups with @mentions; photos, voice and documents.
- SlackConnect your Slack app (bot token + signing secret + Event Subscriptions). Replies to DMs and @mentions.
- Team ChatYour agent answers @mentions in your team's internal chat rooms, alongside the people already in them.
- EmailGmail in one sign-in, or any IMAP/SMTP mailbox, settings auto-filled for common providers.
- VoiceThe AI answers the phone, hears the caller, replies out loud, keeps talking, and logs a transcript.
- Web ChatA zero-setup embeddable widget for your site, brandable, with live streamed replies.
Put your AI agent on SMS
Start free and connect your first channel in minutes, cancel anytime.