Channel
Your AI agent on email
Connect Gmail in one sign-in, or any IMAP/SMTP mailbox, and your agent replies inside the email thread, with your own from-name and signature.
- Gmail or any IMAP/SMTP
- Replies in the thread
- Your from-name and signature
- Inês DuarteHello, do you ship your beans to Portugal, and how long does it take?
- Maya, Casa Aurora Coffee[email protected]Hi Inês, yes, we ship to Portugal. Orders leave our roastery within two days and usually arrive three to five working days later. Shipping is free from €40. Warm regards, Maya Casa Aurora Coffee
In short
Bring your own inbox: connect Gmail with a single Google sign-in, or any IMAP/SMTP mailbox (settings are auto-filled for common providers like Outlook, Yahoo, iCloud and Zoho). Your AI agent then reads incoming mail into the inbox and replies within the existing thread, using a from-name and signature you set.
Use cases
What businesses use it for on email
Email is where the longer questions arrive. Connect the mailbox you already use and the agent replies inside each thread.
Subject: Return for order 4821
Answer your support mailbox
Shipping, returns, invoices and product questions get a reply in the original thread, signed the way your team signs.
Subject: Question about my subscription
Keep your existing address
Connect Gmail with one sign-in or any IMAP/SMTP mailbox, so customers keep writing to the address they know.
Subject: Complaint about a damaged parcel
Take over what needs a person
Every thread sits in the shared inbox, where your team can take over anything sensitive and answer it themselves.
On this channel
What your agent does on email
Gmail or any mailbox
One-click Gmail sign-in, or any IMAP/SMTP provider, the connection settings auto-detect from your email domain.
Threaded replies
Replies stay in the original email thread, not as fresh disconnected messages.
From-name & signature
Set a sender name and signature so replies look like they came from your team.
One shared inbox
Every message lands in the same unified inbox. AI replies live, your team can take over on any conversation and mute the AI per contact.
Auto-reply controls
Per-channel auto-reply, an optional greeting, business hours with an out-of-hours message, and a reply rate limit, all in settings.
Setup
Bring your own inbox
Pick Gmail or IMAP/SMTP
Add the Email channel and choose a one-click Gmail sign-in, or enter an IMAP/SMTP mailbox.
Confirm the settings
For common providers the host and ports auto-fill; otherwise enter them once. AnyBot validates the connection.
Start replying
Incoming mail flows into the inbox and your agent replies in-thread.
Inbox and handoff
Every conversation in one inbox, and you can always step in
Messages from Email land in the same inbox as every other channel you connect. The agent answers, and your team watches, joins and takes over whenever it wants.
- Take over any conversation with one click, and hand it back when you're done.
- Mute the AI for a single contact while the agent keeps answering everyone else.
- Per-channel auto-reply, an optional greeting, business hours with an out-of-hours message, and a reply rate limit.
Frequently asked
Which mailboxes work?
Gmail in one sign-in, or any IMAP/SMTP provider. Settings auto-fill for Gmail, Outlook/Hotmail, Yahoo, iCloud, Zoho and more.
Do replies stay in the thread?
Yes, replies are sent within the existing email thread.
Can I set a signature and from-name?
Yes, both are configurable per mailbox.
Can my team step in?
Yes. Every conversation lands in the shared inbox, where anyone on your team can take over, reply themselves and mute the AI for that contact.
Related pages
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The same agent, with the same knowledge, answers on every channel you connect. Pick the next one.
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- Web ChatA zero-setup embeddable widget for your site, brandable, with live streamed replies.
Put your AI agent on Email
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