Use case
Support that answers the routine, and routes the rest
An AI agent answers your customers from your own knowledge on every channel, and when something needs a human, it hands off with the whole conversation and can open a ticket for your team.
Point an agent at your help content and it answers customer questions from your knowledge base, never made up, on every channel. When it hits its limits it escalates to your team with full context, and it can open a support ticket right from the conversation. Your team then resolves tickets from a dashboard, with internal notes kept private from the customer.
The problem
The support squeeze
The same questions, all day
Routine questions eat your team's time and still pile up outside business hours.
Context lost in the handoff
When a bot gives up, the customer repeats everything to a human who starts from zero.
Tickets that live somewhere else
Opening a ticket means leaving the conversation and juggling another tool.
The outcome
What you get
Answers from your knowledge
The agent answers from your docs and site content, only what's true, never invented, across every channel.
Clean human handover
When it can't help, it escalates to your team with the full conversation, and steps back while a human owns the thread.
Tickets, opened in-chat
The agent opens and reads support tickets from inside the conversation; your team replies, sets status and priority, and resolves from a dashboard.
A privacy wall
Internal notes stay team-only, never shown to the customer or reachable by the agent.
How it works
How it works
- 1
Train it on your help content
Point the agent at your site and docs so it answers from what's actually true.
- 2
Connect your channels
Put the agent on WhatsApp, web chat, email and more, one agent answers everywhere.
- 3
Turn on the support desk
Enable the ticketing ability; the agent opens tickets, your team resolves them from the dashboard.
Frequently asked
Does the AI resolve tickets on its own?
In this first version the agent opens and reads tickets from the conversation; your team replies, sets status and priority, and resolves them from the dashboard. It's bot-opens, team-resolves by design.
Will it make up an answer?
No. It answers only from your knowledge base. When it doesn't know, it says so and hands off to your team.
Can customers see internal notes?
Never. A privacy wall keeps team-only notes out of the customer's view and out of the agent's reach.
Put an AI agent to work
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