A real support desk, the AI opens it, your team resolves it
A helpdesk you run for your own customers: your AI agent opens and reads tickets right inside the conversation, and your team works them from one dashboard, with a private lane for internal notes and a full audit trail.
AnyBot's Support Desk is a helpdesk you run for your own customers. From inside a conversation, your AI agent opens and reads tickets, no external help-desk account needed, and your team resolves them from a dashboard. Internal notes stay private, resolutions surface back to the customer in chat, and every action is logged.
- Pay for a help-desk seat for every agent
- Copy the conversation into a ticket by hand
- Lose the context between the chat and the ticket
- Chase the customer separately to say it is fixed
- Reconstruct who did what from memory
5 steps
- The agent logs it
- Your team works it
- The customer sees the resolution
3 steps
The agent logs it, your team closes it
The AI opens the ticket
Right inside a conversation, your agent opens, lists and reads support tickets, no external help-desk account needed.
Your team resolves it
Work every ticket from one dashboard, reply, set priority and status, and assign it to a teammate.
- 03
Priority and status
Track tickets by priority (low to urgent) and status, open, in progress, resolved and closed.
- 04
Resolutions reach the customer
When a ticket is replied to or resolved, the customer sees it right in their chat.
- 05
A private lane for your team
Internal notes stay strictly team-only, never shown to the customer, never seen by the agent.
- 06
Gated and fully audited
The desk sits behind a permission, and every action, created, replied, status, priority, assigned, is logged.
The support desk, answered
Can the AI resolve tickets on its own?
No. Your agent opens, lists and reads tickets; your team replies, resolves, closes and assigns them from the dashboard. The agent logs it, your team closes it.
Does this connect to Zendesk or Freshdesk?
No. It's a built-in desk with no external help-desk account to set up or credentials to manage.
Will customers ever see internal notes?
Never. Internal notes are strictly team-only, kept out of the customer's view and out of the agent's reach.
What updates does the customer see?
Replies, and when a ticket is resolved or closed, priority and internal status changes stay with your team.
Is everything tracked?
Yes, every ticket action is recorded in a full audit trail, and the desk sits behind a permission.
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