Channel
The AI answers the phone
Your agent picks up, hears what the caller says, replies in a synthesized voice, and keeps the conversation going, every call recorded and transcribed.
- Answers real phone calls
- Recorded and transcribed
- Same number for SMS
Transcript
- AI agentGood afternoon, Harbourview Hotel. How can I help?
- CallerHi, is breakfast included in the standard room rate?
- AI agentIt is. Breakfast is served from 7:00 to 10:30 in the garden room, and it's included with every standard room.
- CallerGreat. And can I check in early?
In short
Give your agent a phone number and it answers real calls: it greets the caller, listens, transcribes what they say, replies in a synthesized voice, and keeps the conversation going, recorded and logged with a transcript. The same number also handles SMS, so one setup covers calls and texts.
Use cases
What businesses use it for on the phone
Some customers will always call. The agent picks up, listens, answers out loud and keeps the conversation going.
Are you open on Sunday?
Pick up every call
The agent greets callers and answers common questions, so the phone doesn't ring out while your team is busy.
I'm calling about the booking I made last week.
A transcript of every call
Calls are recorded and transcribed, and the transcript lands in the shared inbox with the rest of the conversation.
Do you have a room for two nights from Friday?
A natural back-and-forth
It hears what the caller says, replies in a synthesized voice and asks follow-up questions when it needs more detail.
On this channel
What your agent does on a call
Answers and talks back
Picks up, greets the caller, understands their speech, and replies out loud, then keeps listening to continue the conversation.
Recorded & transcribed
Every call is recorded and logged with a transcript, with audio playback in the logs.
One number, calls + texts
The same number also sends and receives SMS, one setup covers both.
One shared inbox
Every message lands in the same unified inbox. AI replies live, your team can take over on any conversation and mute the AI per contact.
Auto-reply controls
Per-channel auto-reply, an optional greeting, business hours with an out-of-hours message, and a reply rate limit, all in settings.
Setup
Get a number, and it answers
Search for a number
In Phone Numbers, search by country or area code, free numbers are available instantly, or buy one.
Assign it to your agent
Pick the number for your agent. That one number covers both voice and SMS.
It picks up
Incoming calls are answered by your agent, recorded, and logged with a transcript.
Inbox and handoff
Every conversation in one inbox, and you can always step in
Messages from Voice land in the same inbox as every other channel you connect. The agent answers, and your team watches, joins and takes over whenever it wants.
- Take over any conversation with one click, and hand it back when you're done.
- Mute the AI for a single contact while the agent keeps answering everyone else.
- Per-channel auto-reply, an optional greeting, business hours with an out-of-hours message, and a reply rate limit.
Voice
Frequently asked
Can the AI really answer a phone call?
Yes. It picks up, understands what the caller says, replies out loud, and keeps the conversation going.
Is the call logged?
Yes, every call is recorded and logged with a transcript and audio playback.
Is it the same number as SMS?
Yes, one number does both voice and SMS.
Related pages
One agent, every channel
The same agent, with the same knowledge, answers on every channel you connect. Pick the next one.
- WhatsAppYour agent on your WhatsApp number: text, media, voice notes and groups.
- InstagramOne secure Instagram sign-in, no Facebook Page hop. Answers DMs and story mentions.
- TelegramPaste a Bot Token from @BotFather. Works in groups with @mentions; photos, voice and documents.
- SlackConnect your Slack app (bot token + signing secret + Event Subscriptions). Replies to DMs and @mentions.
- Team ChatYour agent answers @mentions in your team's internal chat rooms, alongside the people already in them.
- EmailGmail in one sign-in, or any IMAP/SMTP mailbox, settings auto-filled for common providers.
- SMSBuy a number inside AnyBot (free numbers instantly). One number does both texts and calls.
- Web ChatA zero-setup embeddable widget for your site, brandable, with live streamed replies.
Put your AI agent on Voice
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