Channel
Your AI agent on WhatsApp
Connect your WhatsApp number and your agent starts answering, text, media and voice notes, with read receipts and a typing indicator.
- Your own WhatsApp number
- Voice notes both ways
- Group @mentions
- 0:09 Hi! My rear brake squeaks when I stop. Can you look at it this week?
- Hi Sam! A brake check takes about 30 minutes, no appointment needed. We're open Monday to Saturday, 9:00 to 18:00.
- Saturday morning works. Where are you exactly?
- 12 Harbour Street, next to the ferry stop. See you Saturday!
In short
Connect your WhatsApp number to AnyBot and your AI agent replies two-way with text, images, documents and native voice notes, works inside groups when @mentioned, and shows read receipts and a typing indicator.
Use cases
What businesses use it for on WhatsApp
WhatsApp is where customers already message you. The agent picks up those chats on your number and answers in the same thread.
Do you deliver on Sundays?
Answer questions on your own number
Opening hours, prices, delivery areas, how-tos: the agent answers from your knowledge, any time, on the number customers already have saved.
[Voice note] Is the blue one still in stock?
Reply to voice notes
Customers who'd rather talk than type send a voice note. The agent understands it and can answer with a voice note of its own.
@Loop&Lever what time does the Sunday ride start?
Help inside group chats
Add your number to a community or customer group. The agent replies when someone @mentions it and stays out of everything else.
On this channel
What your agent does on WhatsApp
Text, media & documents
Sends and receives text, images with captions, documents and video, both ways.
Native voice notes
Understands incoming voice notes and can reply with real WhatsApp voice notes (PTT), not just text.
Group @mentions
Works in group chats, the agent replies when it's @mentioned, and stays quiet otherwise.
Read receipts & typing
Marks messages read and shows a “typing…” presence before replying, and can quote the message it's answering.
One shared inbox
Every message lands in the same unified inbox. AI replies live, your team can take over on any conversation and mute the AI per contact.
Auto-reply controls
Per-channel auto-reply, an optional greeting, business hours with an out-of-hours message, and a reply rate limit, all in settings.
Setup
Connect in minutes
No code, just a few steps in your Space.
Add the WhatsApp channel
In your Space, add WhatsApp and start a new connection.
Link your number
Follow the on-screen steps to link the WhatsApp number your customers already message.
You're live
Your agent starts answering on that number right away, connect more than one number if you need to.
Inbox and handoff
Every conversation in one inbox, and you can always step in
Messages from WhatsApp land in the same inbox as every other channel you connect. The agent answers, and your team watches, joins and takes over whenever it wants.
- Take over any conversation with one click, and hand it back when you're done.
- Mute the AI for a single contact while the agent keeps answering everyone else.
- Per-channel auto-reply, an optional greeting, business hours with an out-of-hours message, and a reply rate limit.
Frequently asked
What do I need to connect WhatsApp?
A WhatsApp number and your AnyBot Space. Add WhatsApp under Channels and follow the on-screen steps.
Does it work in group chats?
Yes. In a group, the agent replies when it's @mentioned and stays silent otherwise.
Can it handle voice notes?
Yes, incoming voice notes are transcribed and answered, and the agent can reply with native WhatsApp voice notes.
Can I connect more than one number?
Yes. A Space can connect multiple WhatsApp accounts.
Can my team step in?
Yes. Every conversation lands in the shared inbox, where anyone on your team can take over, reply themselves and mute the AI for that contact.
What does the agent know?
What you give it: your knowledge base and instructions. It's the same agent with the same knowledge on every channel you connect.
Related pages
One agent, every channel
The same agent, with the same knowledge, answers on every channel you connect. Pick the next one.
- InstagramOne secure Instagram sign-in, no Facebook Page hop. Answers DMs and story mentions.
- TelegramPaste a Bot Token from @BotFather. Works in groups with @mentions; photos, voice and documents.
- SlackConnect your Slack app (bot token + signing secret + Event Subscriptions). Replies to DMs and @mentions.
- Team ChatYour agent answers @mentions in your team's internal chat rooms, alongside the people already in them.
- EmailGmail in one sign-in, or any IMAP/SMTP mailbox, settings auto-filled for common providers.
- SMSBuy a number inside AnyBot (free numbers instantly). One number does both texts and calls.
- VoiceThe AI answers the phone, hears the caller, replies out loud, keeps talking, and logs a transcript.
- Web ChatA zero-setup embeddable widget for your site, brandable, with live streamed replies.
Put your AI agent on WhatsApp
Start free and connect your first channel in minutes, cancel anytime.