Support tickets for your AI agent
Let your agent open a ticket mid-conversation and read its status. Your team triages and resolves from the dashboard.
Turn on the Customer Support ability, no external credentials, and your agent can open a support ticket for the customer in the current conversation, list that conversation's tickets, and read a ticket's details and customer-visible replies. These three tools are owner-only, and internal notes are never surfaced. Replying, resolving and assigning are done from the dashboard.
What your agent can do
Open & read tickets, owner-only
Open a ticket for the customer in the current conversation, list that conversation's tickets, and read a ticket's status, priority and customer-visible replies.
Safe by design
All three ticket tools are owner-only, and internal notes are never surfaced by them, a privacy hard rule. Reply, resolve and assign happen from the dashboard.
Just turn it on
- 1
Enable the support ability
Add Customer Support, no external credentials needed.
- 2
Start it working
Once connected, the ability is available to your agents right away, under the guardrails you set.
Frequently asked
Can the agent resolve tickets?
In v1 the agent opens and reads tickets tied to the conversation; replying, resolving and assigning are done by your team from the dashboard.
Are internal notes exposed?
Never. These tools only ever surface the customer-visible reply thread.
Related pages
Give your AI agent Customer Support
Start free, connect your tools, and put an AI agent to work, cancel anytime.